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FAQ's
Can I change the ribbon or cardstock color on my invitation? TOP
Absoultely. Just let us know in the "Special Instructions" box during check-out or contact us in advance to see if we can meet your special request. Can I change the orientation of the invitation- for example, make it horizontal instead of vertical? TOP
Sure-- just let us know in the "Special Instructions" box during checkout. Can I see a sample before printing? TOP
We are happy to send a proof of your wording with your font choice in a pdf file via email free of charge. We have some items in stock and are able to make a proof to mail to you, but charge $5.00 for this service. Please contact us for arrangements. How long until I receive my order? TOP
We process orders in the order in which they are received and usually ship within 7-10 business days. If you are worried about timelines, contact us to see if a rush order will be needed. Additional fees will apply. How do you ship? TOP
We ship USPS Priority Mail(2-3 days, including Saturdays) on all orders. We are also able to ship via USPS Express Mail (1-2 days) for an additional fee. We have the ability to also use FedEx or UPS as well. If you would like us to use your UPS or FedEx account number for shipping, just let us know by contacting us. What if I need my order in a very short amount of time? TOP
We have a rush order fee starting at $30, depending on the size and extent of your order. This process also depends on if we have the items currently in stock. Please contact us for details BEFORE you place your order to see if it is possible and to make arrangements if necessary. How should I mail my invitations to my guests? TOP
For invitations with bows that make the outer envelope bulky, we recommend bringing them to the post office and having an USPS employee "hand cancel" them. This is a free service that is used quite frequently. It prevents the envelope from being torn apart by being put through the commerical machines.
Be advised that square envelopes require additional postage-- see your post office or USPS.com for details. Our calling card envelopes do not meet postal regulations due to their small size, so they cannot be mailed. Our custom design-it-yourself line includes an Envelopper, which folds up to form its own envelope. We recommend using an outer envelope as well to protect the invitation so that it will arrive perfectly intact. Can I come to your store to see items? TOP
At this time, we are a small home-based online store only, so we do not accept appointments due to our space and scheduling conflicts. But we are always available by phone or email to discuss your unique needs. We are also open to sending you a limited amount of samples if we have them in stock. For our custom design-it-yourself invitations, we sell swatch color books for $25. Contact us for details. Why can't I change the line spacing and text size in the wording box? TOP
Even though your wording may come through as 1 paragraph or if spaces, bolding, and changed font sizes are not possible, we usually take the liberty to emphasize some text (usually the party name/type and guest of honor) by enlarging and bolding it. We space the other lines in accordance of size and space on the actual invitation. We also like to make suggestions regarding spelling, grammar, and traditional etiquette. We have recently added an option to check-out for you to allow us to make changes for you, contact you with suggestions, or leave as-is. If you would like to see a sample of your wording after ordering, just contact us. |
